We offer a 3-level Guarantee Policy on our Exercise Equipment under the FlexxiCore and Surge of Chi Exerciser brands

These Guarantees & Warranties are summarised below. 

1. Money Back Guarantee
You can return your product for a full refund within the following periods from the date of delivery:

1. Surge of Chi Exerciser – 60 days – more details here
2. FlexxiCore Passive Exerciser – 60 days – more details here
3. FlexxiCore Challenger – 60 days – more details here

2. Manufacturer’s Warranty

1. Surge of Chi Exerciser – Standard Warranty 2 years – more details here
2. FlexxiCore Passive Exerciser – Standard Warranty 2 years – more details here
3. FlexxiCore Challenger – Standard Warranty 2 years – more details here

3. Extended Warranty

1. Surge of Chi Exerciser – Option to Extend Warranty:
   i. extra 1 year (3 years in all) – pay an additional £17.95
   ii. extra 2 years (4 years in all) – pay an additional £34.95
2. FlexxiCore Passive Exerciser – Option to Extend Warranty:
   i. extra 1 year (3 years in all) – pay an additional £17.95
   ii. extra 2 years (4 years in all) – pay an additional £34.95
3. FlexxiCore Challenger – Option to Extend Warranty:
   i. extra 1 year (3 years in all) – pay an additional £37.95
   ii. extra 2 years (4 years in all) – pay an additional £57.95

More Details

Please read the warranty conditions that are specific to each product.

In general the manufacturers will take responsibility for repairing products in the case of defects in material or workmanship provided that:

1. The product is operated in accordance with the printed instructions supplied.
2. The product is used under the ordinary conditions for which it was designed.
3. The product is not subjected to misuse, negligence, or accidental damage.
4. The product receives proper care, protection, and maintenance in accordance with the printed instructions supplied.