Your order will normally be despatched within 24 - 48 hours wherever possible. In certain cases this period may be longer but we will inform you if we cannot do so for any reason within 2-3 working days of your payment being processed. In practice we aim to send it within 24 - 48 hours.
For UK customers, please read the details given below.
For small items we use Royal Mail Signed For (tracked) or other tracked Courier Services. For small items up to £20 in value, you can choose the ordinary First Class post option.
Small items can be sent by Royal Mail Next Day Delivery* at extra cost. They will be sent the same day of your order whenever possible if we receive your order by 1pm (and we will do our best to do so if received later). Royal Mail Next Day Delivery guarantees signed delivery on the next working day*. Items sent on Friday by this service may be delivered on Saturday but are not guaranteed to do so, as the next working day is usually Monday unless it's a National Holiday.
If you require guaranteeddelivery by 1pm on a Saturday when ordering on a Friday, please phone our head office on 01934 257066 - there will be an additional charge for this special Royal Mail service.
If you would like to order large volumes of any product or receive a quotation for shipping charges, please phone our head office on 01934 257066 or 08456 120 129 [international: +44 1934 257066]; or send an email to firstname.lastname@example.org with your delivery Post Code and country if the destination is outside mainland UK.